Terms & Conditions

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1. Introduction

These Terms and Conditions ("Terms") govern your use of the website operated by Raiganj Jeevan Rekha Diagnostic Pvt. Ltd. Throughout these Terms, "we," "us," and "our" refer to Raiganj Jeevan Rekha Diagnostic Pvt. Ltd. By accessing and using this website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Acceptance of Terms

By using our website, you confirm that you are of legal age in your state or province of residence, or you have obtained the necessary consent from any minor dependents to use this site. You also agree not to use our products or services for any illegal or unauthorized purpose and to comply with all applicable laws, including copyright laws. Furthermore, you must not transmit any harmful code, such as worms or viruses, while using our website.

3. General Conditions

We reserve the right to refuse service to anyone at any time without providing a reason. You acknowledge that your content, excluding credit/debit card information, may be transferred over various networks, and adapted to technical requirements. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Service without our express written permission. The headings in this agreement are for convenience and do not limit or affect these Terms.

4. Accuracy and Timeliness of Information

We do not guarantee the accuracy, completeness, or timeliness of the information on our website. The material provided is for general information only and should not be the sole basis for making decisions. Historical information may be available but may not be current, and we have no obligation to update the information on our site.

5. Modifications to the Service and Prices

Prices for our services are subject to change without notice. We reserve the right to modify or discontinue the Service or any part of it without notice. We shall not be liable for any modifications, price changes, suspensions, or discontinuance of the Service.

6. Products or Services

Certain services may be exclusively available online through our website and may have limited availability. We reserve the right to limit the sale of our services to specific individuals, geographic regions, or jurisdictions. We may discontinue any service at any time. We do not guarantee the quality of any services or materials obtained through the Service.

7. Appointment Scheduling

• Appointment Booking: Our website provides the functionality to schedule appointments with our medical professionals. By using this service, you agree to provide accurate and complete information when booking appointments.
• Confirmation and Reminders:We will send you confirmation and reminder notifications regarding your scheduled appointments. It is your responsibility to keep your contact information up-to-date to ensure you receive these notifications.
• Rescheduling and Cancellations: If you need to reschedule or cancel an appointment, please notify us in advance. Failure to do so may result in charges or affect your ability to schedule future appointments.
• Availability: Appointment slots are subject to availability, and we do not guarantee the availability of specific time slots or medical professionals.

8. Medical Records

• Access to Medical Records:You may have access to your medical records through our website. It is your responsibility to keep your login credentials secure and confidential.
• Privacy and Security: We take your privacy seriously and implement security measures to protect your medical information. Please review our Privacy Policy for details on how we handle your data.

9. Patient Responsibilities

• Safe Environment: When receiving medical services at your location, you must ensure a safe and conducive environment for our medical professionals to perform their duties.
• Equipment Care: Any equipment provided for in-home medical services remains our property. You must not damage or fail to return this equipment, as it may result in additional charges.
• 24-Hour ECG Monitoring (Holter) Device: The 24-hour ECG monitoring device must not get wet. Patients are advised not to shower or engage in activities that may submerge or dampen the device.
• Sleep Study: During sleep studies, patients are requested to sleep as naturally as possible. Tampering with or removing devices during sleep can result in inaccurate or inconclusive results.
• Blood Collection: If undergoing a fasting test, ensure you have not eaten or drunk anything (excluding water) for at least 8-12 hours before the blood collection.
• Compliance: You must follow post-visit instructions provided by our medical professionals. Failure to do so may result in complications for which we cannot be held responsible.

10. Service Area

• Geographic Limitations: Our doorstep healthcare services are currently available exclusively within the city limits of Raiganj, with the exception of Blood Collection services, which are available within city limits of all Units. Requests for services outside this area will not be accommodated.
• Customer Responsibility:It is your responsibility to ensure that your provided address falls within our designated service area.

11. Service Termination

Our medical professionals have the right to terminate a service immediately if they feel threatened or experience any form of harassment during the visit.

12. Accuracy of Billing and Account Information

We may refuse any order placed with us and limit or cancel quantities purchased per person or per order. You agree to provide accurate and complete account information for all purchases made through our website and to promptly update your account information, including credit/debit card details.

13. Optional Tools

We may provide access to third-party tools, but we have no control over them and provide them "as is" and "as available." Your use of optional third-party tools is at your own risk.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these third-party websites, and you should review their policies before engaging with them.

15. User Comments, Feedback, and Submissions

If you submit comments, feedback, or other materials to us, you grant us the right to use, edit, publish, and distribute them. We may monitor and remove content that violates our Terms. Your comments must not violate any third-party rights or contain harmful elements.

16. Personal Information

Your submission of personal information is governed by our Privacy Policy.

17. Errors, Inaccuracies, and Omissions

Occasionally, there may be errors, inaccuracies, or omissions on our website. We reserve the right to correct errors, update information, or cancel orders if necessary.

18. Prohibited Uses

You are prohibited from using our website for unlawful, harmful, or abusive purposes. We reserve the right to terminate your use of the Service for violating these prohibitions.

19. Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free use of our service. We are not responsible for the accuracy or reliability of results obtained through our service. Your use of the service is at your own risk. We are not liable for any damages, including lost profits, arising from your use of the service.

20. Indemnification

You agree to indemnify and hold us harmless from any claims, including legal fees, arising from your breach of these Terms or violation of any laws or third-party rights.

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be severed from these Terms, but this will not affect the validity of other provisions.

22. Termination

We may terminate these Terms at any time without notice if you fail to comply with them. You may terminate these Terms by notifying us or by ceasing to use our website.

23. Entire Agreement

These Terms constitute the entire agreement between you and us and supersede any prior agreements. Ambiguities in interpretation will not be construed against the drafting party.

24. Governing Law

These Terms are governed by the laws of India and the jurisdiction of Raiganj, Uttar Dinajpur, West Bengal.

25. Changes to Terms of Service

We may update these Terms at our discretion. It is your responsibility to review them periodically. Your continued use of our website constitutes acceptance of any changes.

26. Contact Information

If you have questions about these Terms, please contact us at office@jeevanrekhahospital.com